It happened again. I had to call Mom and Pop's mail order pharmacy
to put their prescriptions on automatic refill. It is usually a routine phone
call. I talk to a customer service representative and their medicine it sent
out every three months for the entire year.
Not so routine this time. The rep
requested to speak to Pop to get his permission. Oh boy, I thought, this is not
going to go well. I explained that he is deaf and hard of hearing but she
insisted. She didn't know what she was getting into.
I held the phone close to Pop's mouth and
ear and asked him,
Me: Can I put your prescriptions on
automatic refill? while vigorously shaking my head up and down
Pop: I don't know what you're saying.
Me: I want to have your medicines
delivered automatically. Again shaking my head affirmatively. Pop did not take
the hint.
Pop: What if I don't want them to be
delivered automatically?
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